ClearlyRated Survey Says Podcast

CX Trends of 2023

January 26, 2023 ClearlyRated Season 2 Episode 17
ClearlyRated Survey Says Podcast
CX Trends of 2023
Show Notes

Welcome to Season 2! We are thrilled to be back after a brief break. We are now refreshed from the holidays, motivated for the new year, and ready to chat about some client experience (CX) trends! Whether you have a CX strategy in place or working to build one, these trends should accompany your CX goals and initiatives in 2023. 

  1. Automation and self-service
  2. Personalization 
  3. Digital CX
  4. Phygital Experience (Physical & Digital) 
  5. Customer Service 
  6. Lean Budgets (Do more with less)
  7. Conversational Service

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