ClearlyRated Survey Says Podcast
Tune in with hosts Ryen Salo and Bridget Harper of ClearlyRated! Listen as they dive into topics related to client experience (CX) and beyond. Covering diverse themes from conducting your customer surveys to crafting memorable, five-star experiences, each conversation is geared towards fostering business growth. Their mission in every episode? To guide you in strengthening connections with your customers. Catch these insightful discussions shaping the business world, with new episodes dropping every other week. Enjoy and learn!
Episodes
44 episodes
Empowering Women in Staffing: Inside Roth Staffing's Award-Winning Journey
Join us as we welcome the award-winning Roth Staffing Companies in our latest podcast episode! We're honored to have two incredible women who are making waves in the staffing industry - Denize Orozco and Jennifer Simonson. Roth Staffing recentl...
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Season 4
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Episode 44
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53:53
How Motus Recruiting and Staffing Prioritizes Gender Equality
We're thrilled to bring you another extraordinary guest on our podcast, Lyssa Kohnke. As the President of Motus Recruiting and Staffing, she has become a driving force in her indu...
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Season 4
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Episode 43
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43:38
Behind the Survey - Synergis' Path to Best of Staffing Success
As you know, we love featuring our clients! And better yet, our clients who have been surveying with us for over a decade. In this episode, we celebrate Synergis, the recipient of our 10-Year Diam...
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Season 4
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Episode 42
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41:42
Why CX Is Imperative for IT Services
In this episode, we discuss the crucial role of Customer Experience (CX) in IT Services. While CX is a regular topic on our podcast, we seldom hear about its importance in the IT sector. We've invited
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Season 4
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Episode 41
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27:57
How Survey Results Can Influence Your Firm Goals (Interview with Falvey Insurance)
Join us as we celebrate our 40th episode and women's history month with Megan Bell, VP of Marketing at our client, Falvey Insurance. Megan, a proven leader in the insurance industry and a 2022 Elite Woman honoree from Insurance Business America...
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Season 4
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Episode 40
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28:46
From Good to Great: Amplifying CX, Trust, and Reputation in Staffing
Join us in this episode as we dive into one of the key themes from our latest staffing report, Inside the Staffing Mindset, with our CEO, Eric Gregg. We'll be exp...
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Season 4
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Episode 39
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34:07
How Cella (a Best of Talent Satisfaction Award Winner) Maintained Quality Service for 15 Years
In this exciting episode, we are delighted to welcome Cella, a staffing firm that has been recognized as a 15-year Best of Talent Satisfaction Winner. Join us as we sit down with Tim Gearhart, the VP of Talent Delivery, and Karissa Sachs, the V...
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Season 4
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Episode 38
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34:43
How an RPO Firm Positively Differentiates Itself (An Interview with RPO Firm, PSG)
We are so excited to have David Ludolph from PSG Global Solutions joining us in this episode. David is a celebrated veteran in the RPO space, having served in senior leadership roles for ...
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Season 4
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Episode 37
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17:32
Why DEI Should Be A Part of Your CX
In this episode, we discuss a vital topic that is crucial to all firms regardless of their size. The correlation between Diversity, Equity, and Inclusion (DEI), and Customer Experience (CX). We will address the following on why DEI is a MUST fo...
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Season 4
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Episode 36
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21:45
Balancing Insights: The Art of Qualitative and Quantitative Analysis in Client Research
Our Season 3 finale features Meredith Falvo, Gazelle Global Research Services' Director of Business Development. With over 23 years in qualitative research, she's not just an expert but also a mom, passionate baker, and seasoned entrepreneur. H...
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Season 3
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Episode 35
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33:55
Shining a Light on Your Top Performers
In this episode, we delve into the importance of spotlighting your top performers. Acknowledging and celebrating your top performers is a key element in enhancing team morale, retention rates, and overall company success. During our discussion,...
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Season 3
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Episode 34
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24:51
Inside The Complete Guide to Online Reputation
Anytime our team develops a valuable resource, we love to talk about it! In this episode, we are going to discuss our new playbook, The Complete Guide to Online Reputation. We will dissect the key areas of this resource so you can (hopefully) l...
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Season 3
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Episode 33
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19:28
Response Rate Trends: Inside A Decade of Client Survey Data
Our team recently launched a Response Rate Analysis Report. This report is filled with a decade’s worth of ClearlyRated survey data...
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Season 3
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Episode 32
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41:18
Inside the Success of First-Time Surveyor, Uniti Med
We’re very excited about this episode, as our favorite episodes consist of those where we get to chat with our brilliant clients! In this episode, we welcome Chris Sund, President & COO of Uniti Med, a healthcare staffing firm that speciali...
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Season 3
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Episode 31
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42:37
Why Passives Matter to Your Bottom Line
Welcome to another episode of Survey Says! Today our episode is focused on passives - and no, we’re not here to talk about BEING passive aggressive (although I’m sure I could find the connection if I really tried), but rather, passives in a sur...
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Season 3
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Episode 30
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25:27
Succession Planning and CX: Why These Need to Align
In this episode we are thrilled to have Katie Tolin with us. Katie has extensive knowledge of the accounting industry. Her resume is stacked with prestigious accolades. She is currently the owner of CPA Growth Guides after a decade-long i...
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Season 3
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Episode 29
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40:38
Breaking the Glass Ceiling: Featuring Best Staffing Firms for Women Winner MeeDerby
We thoroughly enjoyed this episode as we got to chat with Robin Mee from MeeDerby! MeeDerby is one of our fantastic clients who earned ClearlyRated’s inaugural Best Staffing Firms for Women distinction, and we could not be more excited for them...
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Season 3
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Episode 28
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46:55
Beyond the Badge – An Inside Look at the Survey Program
In this episode, we are going to touch on the value ClearlyRated provides BEYOND our survey badge. Some people think of us as another “best of workplace or industry award” but we are WAY more than that so we wanted to spend a little time today ...
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Season 3
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Episode 27
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27:22
Best Staffing Firms for Women (BSFW) Announcement
Welcome to Season 3 y'all and our 26th episode! This is a special time for ClearlyRated because we announced our inaugural Best Staffing Firms for Women winners this week (June 6). So what exactly does this mean? Bridget and Ryen ...
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Season 3
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Episode 26
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21:47
The Fear of Survey Fatigue
In this episode, we discuss a very common pushback that we come across a lot when talking to prospects, the idea of survey fatigue. So today, we are going to address ways to combat this common concern. Here's a sneak peek: ...
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Season 2
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Episode 25
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33:53
EX Trends on the Rise
Join us for this episode as we delve into the crucial topic of employee experience, or EX, which has become even more relevant in today's world. Discover why EX is significant and gain valuable insights into the following areas:
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Season 2
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Episode 24
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30:32
The Debate: Paper Vs. Digital Surveys
One question we get asked all the time is: which is better, paper or digital surveys? Well, we might be a little biased, but in this episode, we're going to share our top five reasons why we believe that digital surveys are the way of the futur...
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Season 2
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Episode 23
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25:48
Everything Amplify! Behind the Scenes of Our Latest Updates (Featuring Lotto and Arin)
Looking for an in-depth discussion on the latest updates to ClearlyRated's product offerings? Look no further than this episode, featuring Arin Russell and Lauren Otto (Lotto), two essential product team members. We address the fol...
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Episode 22
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44:02
Interview with Synergis - How to Implement a White Glove Service Approach
In this episode, Jon Barbato from Synergis joins the conversation with Survey Says host Bridget Harper. Syne...
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Episode 21
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37:49
How to Be the Best From the Best - An Interview with RLB
We’re very excited about this episode, as we had another fantastic guest join us! In case you missed our last episodes, we have had the pleasure of speaking with some of our Best of award winners. In this episode, we’re bringing you one of our ...
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Season 2
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Episode 20
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41:52