ClearlyRated Survey Says Podcast
Tune in with hosts Ryen Salo and Bridget Harper of ClearlyRated! Listen as they dive into topics related to client experience (CX) and beyond. Covering diverse themes from conducting your customer surveys to crafting memorable, five-star experiences, each conversation is geared towards fostering business growth. Their mission in every episode? To guide you in strengthening connections with your customers. Catch these insightful discussions shaping the business world, with new episodes dropping every other week. Enjoy and learn!
ClearlyRated Survey Says Podcast
Response Rate Trends: Inside A Decade of Client Survey Data
Our team recently launched a Response Rate Analysis Report. This report is filled with a decade’s worth of ClearlyRated survey data that highlights response rate trends. In this episode, we have our own Darreon Day joining us! Darreon is the Director of Analytics and Research here at ClearlyRated. He is the backbone of these reports and the reason why we can create powerful assets. In this episode, we will discuss our response rate findings. Listen in to learn the following:
- The background of the Response Rate Analysis Report
- The impact of sending survey reminders
- Our new response rate calculator and the impact of Day 1 responses
- Correlation between response rates and NPS groups (Promotor, Passive, Detractor)
- What data was the most surprising
- Future advice for surveyors to improve their response rates
To download the full report, click here.
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