How Cella (a Best of Talent Satisfaction Award Winner) Maintained Quality Service for 15 Years Artwork

ClearlyRated Survey Says Podcast

Tune in with hosts Ryen Salo and Bridget Harper of ClearlyRated! Listen as they dive into topics related to client experience (CX) and beyond. Covering diverse themes from conducting your customer surveys to crafting memorable, five-star experiences, each conversation is geared towards fostering business growth. Their mission in every episode? To guide you in strengthening connections with your customers. Catch these insightful discussions shaping the business world, with new episodes dropping every other week. Enjoy and learn!

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ClearlyRated Survey Says Podcast

How Cella (a Best of Talent Satisfaction Award Winner) Maintained Quality Service for 15 Years

February 21, 2024 • Season 4 • Episode 38

In this exciting episode, we are delighted to welcome Cella, a staffing firm that has been recognized as a 15-year Best of Talent Satisfaction Winner. Join us as we sit down with Tim Gearhart, the VP of Talent Delivery, and Karissa Sachs, the VP of Marketing, from Cella. Tim, boasting over 20 years of staffing expertise, leads the entire Talent Recruitment and Delivery operation at Cella. Karissa, with an impressive 22 years in staffing, excels in developing efficient recruitment marketing strategies.

Listen in as we delve into Cella's outstanding success with Talent Experience (TX) and Customer Experience (CX), and how they leveraged ClearlyRated's support along the way. In this episode, we explore:

1. The evolution of Cella's talent engagement strategies over the years
2. The value of real-time feedback from talent in enhancing engagement
3. The significant impact of ClearlyRated on their Client Experience
4. Cella's winning formula for achieving consistently high NPS scores
5. Key lessons learned by Cella in the realms of talent and client engagement
6. The influence of their stellar talent and client engagement on their brand's reputation

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