ClearlyRated Survey Says Podcast
Tune in with hosts Ryen Salo and Bridget Harper of ClearlyRated! Listen as they dive into topics related to client experience (CX) and beyond. Covering diverse themes from conducting your customer surveys to crafting memorable, five-star experiences, each conversation is geared towards fostering business growth. Their mission in every episode? To guide you in strengthening connections with your customers. Catch these insightful discussions shaping the business world, with new episodes dropping every other week. Enjoy and learn!
ClearlyRated Survey Says Podcast
Why CX Is Imperative for IT Services
In this episode, we discuss the crucial role of Customer Experience (CX) in IT Services. While CX is a regular topic on our podcast, we seldom hear about its importance in the IT sector. We've invited Lori Cunningham from Apex Systems to enlighten us on the subject. As Apex’s Strategy Executive for Energy, she is a whiz in client management, overseeing intricate sales, project, and global programs. Her hallmark is fostering and maintaining robust internal and external relationships. In this episode, we'll cover:
• The technology side of Apex
• The challenges encountered in combining IT Services and CX
• The effect of the ClearlyRated solution on Apex's CX objectives
• The lessons they've learned from their attempts at delivering high-quality service in IT Services
• The unique aspects of CX in the IT services field
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